Delivery & Returns Policy

This document outlines the delivery and returns policies of:

Geoffs Tackle & Bait

163b Wellington Road, Rhyl, Denbighshire, LL18 1LW

Telephone: 01745 356326

Email: info@geoffstackleandbait.co.uk

VAT Registration number: 636 6036 38

Delivery

Geoffs Tackle & Bait has a range of delivery options available. When you have chosen the products you want to buy, the full delivery options and costs will be displayed. The contents of your order and factors such as product availability, weight and delivery postcode will determine what shipping options will be offered.

We will endeavour to despatch and deliver all orders as quickly as possible and within the outlined timescale at time of purchase. We cannot be held responsible for any unforeseen issues or delays caused by any delivery partner or third party.

If you have any queries about the delivery of your products or if it has not arrived, please contact us on 01745 356236or email geoffs.tackle@gmail.com. 

Returns

Customer satisfaction is our priority, if you have any problem with your purchase, please see the below guidelines:

You can return any item bought, within 7 days of receiving your order and we will gladly offer an exchange or credit-note to the full value of the return

Any faulty goods will be refunded in full, including a refund of any delivery costs incurred by you for receiving or returning the item.

All items must be returned in unused, original condition with all original packaging and labelling. We will not accept returns on opened, used items or perishable, personalised/made-to-order products, unless the item is found to be faulty.

If you are returning the item due to an error made by us, we will also refund the delivery charges and costs incurred to return the item to us.

We cannot be held responsible for any losses caused as a result of any postal, courier or third party services used when returning an item. We advise you use a recorded-delivery service for your protection.

Please include a copy of the order/receipt number, details of the return reason, your name, address and telephone details, so that we can process your refund as quickly as possible and can contact you if necessary.

If the product you wish to return is classified as containing hazardous substances (eg. flammable, pressurized, corrosive, environmentally or otherwise harmful), please refer to the stipulated shipping guidelines imposed by the UK Government under The Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009 (CDG 2009)

Please send all returns to:

Geoffs Tackle & Bait

163b Wellington Road, Rhyl, Denbighshire, LL18 1LW

If you have any questions about the delivery, return or exchange of goods, please contact us on 01745 356236 or by email on geoffs.tackle@gmail.com and we will be more than happy to help.